All sales are final. We do not offer refunds, returns or exchanges. However, at Vape King Shop we stand behind our products and are pleased to offer a limited lifetime warranty on manufacturing defects.
What does the warranty cover?
Authentic Vape King Shop products determined by Vape King Shop to have manufacturing, material or workmanship defects.
What is not covered by this warranty?
Damage of a product resulting from negligence, misuse or improper storage
Damage of a product resulting from user modification of the product
Damage caused by natural disaster
Products with external signs of damage
Theft or loss of the product (including loss in transit)
E-liquid or damage caused by e-liquid
Batteries and damage to a product caused by a battery
Clones and counterfeit products or products that can not be verified as authentic Vape King Shop products
Products that have been transferred from the original retail purchaser to subsequent parties (including auction style websites such as eBay)
Color discrepancies: certain manufacturing materials or processes do not allow for a perfect color match across all products. Colors may vary slightly.
Packing or shipping errors (please see Vape King Shop shipping policy)
How long is the warranty period?
This is a limited lifetime warranty for products deemed by Vape King Shop to have manufacturing, material or workmanship defects, provided all other conditions are met.
What do I need to do?
Send an email to customerservice@VapeKingShop.com. Please include the following information:
Where you purchased your product
Picture or photocopy of a receipt
Picture of the product clearly showing the serial number
Picture or photocopy of authenticity certificate
Description of your concern/issue
Photograph or video of the issue
What happens next?
Our customer service department will contact you and attempt to troubleshoot the issue with you. If that does not resolve the issue, our customer service department will provide instructions for sending the product to Vape King Shop. and once received will remain in contact with you until resolution of the issue.
When returning a product to Vape King Shop:
Please be sure to return the item in its original Vape King Shop packaging with all pieces, instructions, and certificates included.
Please place a paper INSIDE the mailing package with your name and contact information on it.
What will Vape King Shop do with my returned product?
If we are able to repair the product our Customer Service department will inform you, perform the repair, and return the product to you. Vape King Shop will cover the shipping fees for the return of repaired products.
If we are unable to repair your product, and the product was purchased 90 days or less from the date you contacted Customer Service about the issue, you may select between a credit equal to the purchase price of the unrepairable product, or a replacement product of equal or lesser value. Please note: due to the high demand of limited editions and limited releases, replacement with the exact product and/or color is not guaranteed. If replacement is selected, Vape King Shop will cover the shipping fees for the replaced product.
If we are unable to repair your product, and the product was purchased 91 or more days from the date you contacted Customer Service about the issue, Vape King Shop will issue you a credit equal to 50% of the purchase price of the unrepairable product.
Are there any costs I have to pay?
Yes, you are responsible for the cost of shipping an item back to Vape King Shop for warranty services. If your product is determined by Vape King Shop to be under warranty, the replacement or repaired product will be returned at no cost to you. If Vape King Shop determines your product is not under warranty, you will be responsible for the cost of shipping the item back to you. If you choose not to pay for return shipping of a non-warrantied product, you will forfeit that product. Vape King Shop does not pay for the return shipping of products not under warranty.
Please note: For best results, we ask that you communicate in an open, honest and socially acceptable manner with our customer service team (please no profanity or threats). Vape King Shop reserves the right to deny any warranty service and to discontinue communication about warranty issues.